Starter
- 5 to 20 dedicated agents
- Day shift or extended hours
- Single service line
- Weekly performance reports
- Dedicated team lead
- Email + chat support
- Standard SLA
Growth
- 20 to 80 dedicated agents
- Extended or 24/7 coverage
- Up to 3 service lines
- Daily performance reports
- Dedicated account manager
- Real-time dashboard access
- Premium SLA (99.5% uptime)
- Monthly business reviews
Enterprise
- 80 to 200+ dedicated agents
- 24/7, 365 full coverage
- All 8 service lines available
- Real-time analytics portal
- Executive account director
- Custom integrations included
- Enterprise SLA (guaranteed)
- Quarterly strategic reviews
- Priority staffing for spikes
We don't place people in seats — we build people who lead from them.
Pricing FAQs
How is pricing calculated?
Pricing is per dedicated seat per month. The rate depends on the service type, required hours, language needs, and technical complexity. We provide full breakdowns in every quote.
Is there a minimum contract length?
We recommend a minimum 3-month engagement to allow for proper onboarding and optimization, but we accommodate shorter pilots for specific campaigns.
Are there setup or onboarding fees?
Onboarding is included. There are no hidden setup fees. You pay only for the seats you use from the agreed start date.
Can I scale up or down mid-contract?
Yes. Scaling up takes 1-2 weeks depending on the volume. Scaling down requires 30 days notice per our standard contract terms.
What is included in the seat price?
Each seat includes the agent, their workstation, internet connectivity, supervision, quality monitoring, HR management, and a portion of facility costs. There are no add-on charges for these operational basics.