XIGNEXDigital Solutions Inc.
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XIGNEX BPO

Customer Support

Deliver exceptional customer experiences across all channels. Our trained agents handle inbound calls, email, live chat, and social media — 24 hours a day, 7 days a week.

98%
Average CSAT
87%
First Contact Resolution
4.2 min
Average Handle Time
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Key Benefits

  • 24/7 multichannel coverage
  • English-proficient agents
  • Average handle time under 5 minutes
  • CSAT scores above 95%
  • Bilingual support available

Common Use Cases

  • E-commerce order support
  • SaaS product helpdesk
  • Airline and travel inquiries
  • Retail and brand support
  • Subscription cancellation prevention

Frequently Asked Questions

What channels do you support?

We support phone (inbound/outbound), email, live chat, social media (Facebook, Instagram, Twitter/X), and WhatsApp.

Can agents work in our systems?

Yes. Our agents are trained on client-provided CRM, ticketing, and support platforms (Zendesk, Salesforce, Freshdesk, etc.).

How quickly can you onboard?

Standard onboarding is 2-4 weeks including agent training, process documentation, and quality calibration.

What is your minimum seat requirement?

We start from 5 dedicated seats for customer support engagements.

Do you offer 24/7 coverage?

Yes. With 200 available seats across rotating shifts, we can cover any timezone combination including full 24/7.

Ready to Get Started with Customer Support?

Tell us your requirements and we will send a custom quote within 24 hours.

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